Career Goals

Seeking to gain employment that fully utilizes my experience in website Design & Development and offers the opportunity for career advancement along with the further expansion of IT skills.

Qualifications

+ Ability to work under pressure, and to consistently deliver projects on-time;
+ Creating, updating and maintaining multiple web sites;
+ Web Programming and installations, Joomla/Wordpress;
+ Designing graphics, logos and animation for websites;
+ Manage website operations;
+ Ensuring quality, performance and accessability;
+ Excellent communication skills;

Assets
Over 14 years of customer service and administrative and 6 years in web development. XHTML, Dreamweaver, Fireworks, Flash, PhotoShop, Corel/Paintshop, PHP, JavaScript, DHTML, FrontPage, FTP, Netscape, Internet Explorer, Windows 95/98/NT/XP, Excel, Access, Word, PowerPoint, software installation.

Education
Gwinnett Technical College, Lawrenceville, GA 30043
Major: Internet Web Design/Technical Communications

Web Design Clients
Mel Bancroft http://melbancroft.com African Americans on the Move Book Club (AAMBC) http://aambookclub.com Ga Crim Check http://literarysistahs.com/ Miss Nanny Nicole http://missnannynicole.com Author SD Denny http://sddenny.com Step Up Sista http://stepupsista.com	Authoress Tamika Newhouse http://tamikanewhouse.com Full Circle Publishing http://fullcirclepub.com Kaleidoscope Butterfly http://kb.kbemerge.org Midways Trips http://midwaystrips.net Websets By Chanel http://websetsbychanel.com Chamblee Middle School PTSA http://cmsptsa.com Delphine Publications http://delphinepublications.com

Experience

Owner/Designer, Web Presence Designs, Stone Mountain, GA 30083
January 2004 - current

Create design prototypes, including graphic design, site navigation, and layout of content, for each website. Ensure that the layout of the content is accessible and logical; recommend improvements if necessary. Create visual concepts that match the content and the image wanted by the clients but that fit in with the global image; ensure that sites are easy to navigate. Build websites using technologies that conform to international standards and make sure that they are universally accessible. Perform maintenance and updates to existing websites when requested by clients. Provide training on maintenance and update procedures to clients who choose to take charge of their own websites.

Administrative Assistant, Metro Best Realty, Decatur, GA 30034
February 2002 - May 2005

Established, maintained, and updated files, databases, records, and/or other documents pertaining to real estate. Performed data entry, ordered supplies and answered telephones. Scheduled and coordinated meetings, events, and appointments. Sort, screened, reviewed, and distributed incoming and outgoing mail. Composed, prepared, and ensured timely responses to a variety of routine written inquiries.

Customer Care Representative, AppleONE/Nextel Communications, Duluth GA 30096
September 2000 - December 2000

Received calls from customers, in a call center environment, to swap information from one cell phone to another. Analyzes non-routine problems with nonfunctioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action. Demonstrated Customer Service skills including the ability to understand the customer's technical challenge and resolving their technology issue in a friendly and professional manner. Received recognition for handling over 350 calls in one week.

Retentions Representative, Atlanta Journal Constitution, Atlanta, GA 30313
December 1999 - March 2000

Called customers to verify account information. Reduced number of customer callbacks by 15%. Successfully retained customers utilizing sales techniques.